Allways Drive LTD will accept any cancellation made as long as there is at least 12 hour’s notice, however there will be a £7.50 administration charge. Any cancellation with less than 24 hours’ notice will be charged at half the cost of the fare.

The cancellation must be made via email or by phone  to which you will receive confirmation by us.

If you do not receive an email from Allways Drive Ltd confirming the cancellation we have not received it. In this case please call our out of hours numbers which are: 0208 5672304

Refunds will not be issued in the following circumstances: No refund is made if the passenger does not show up for pre-paid journeys.